The mission of Quality Counseling & Psychological Services is to promote the mental health and well-being of individuals and families as well as to encourage healthy lifestyles free from addictions.
We are Multicultural and Multilingual
We live in a diverse and multicultural society. Quality Counseling embraces people from all walks of life, with diverse and varied backgrounds. Our staff includes therapists who are bilingual and multilingual, thereby allowing them to connect with clients in their own languages.
Privacy refers to the right of an individual to keep his or her health information private.
Confidentiality refers to the duty of anyone entrusted with health information to keep that information private.
Confidentiality is an essential part of any clinical relationship. All aspects of your participation in clinical services at Quality Counseling, including the scheduling of appointments, content of counseling sessions, and any records that we keep, are confidential as outlined by federal and state law. Please read our Consent Form and Notice of Privacy Practices which both provide more details about how we handle your confidential information. Communication between a clinician and a client may only be disclosed when: (a) the client signs a Consent Form authorizing such disclosure, (b) in cases of immediate danger of serious harm to the client or someone else, or (c) other circumstances as described below under “Limits of Confidentiality.”
Limits to Confidentiality
If a Quality Counseling staff person believes that you are likely to harm yourself and/or another person, he or she may take action necessary to protect you or others by contacting law enforcement officers or a physician.
If a Quality Counseling clinician has cause to believe that a child is subject to abuse or neglect the clinician is mandated to make a report to the appropriate state agency.
If a Quality Counseling clinician has cause to believe that an elderly or disabled person has been or may be subject to abuse, neglect, or subject to financial exploitation, the clinician is required to make a report to the appropriate state agency.
If your records are requested by a valid subpoena or court order, we share limited and appropriate information related to the situation.
Rights of Clients
1. Recognition, respect and dignity as an individual.
2. Receive information and services in a language the patient can understand.
3. Receive impartial treatment, regardless of race, religion, sex, ethnicity, age, handicap or source of financial support.
4. Be involved in all aspects of care.
Responsibilities of Clients
Completion of Paperwork
All patients who come to Quality Counseling are asked to complete paperwork prior to seeing a clinician for an initial assessment. Patients are expected to read and understand any forms that they need to sign. We are pleased to help clients fill out forms upon request.
All patients are expected to attend and be on time for all scheduled appointments. If you are unable to attend a session, it is your responsibility to cancel no later than noon the day PRIOR to your appointment. Please consult attendance policy for more information.
In order to benefit from the services you receive, you should be prepared for your sessions, actively participate with your clinician, and carry out plans made with your clinician.
1. Respect other clients and staff and their right to privacy and dignity.
2. To be aware that disruptive, aggressive or other inappropriate conduct or lack of cooperation with counseling recommendations could result in discharge from services.